Refund Policy
You have 30 days from delivery to start a return for the MOVA LiDAX Ultra 2000 AWD. Return shipping is on us.
1. The window
The 30 days run from the day the carrier marks your parcel delivered, not from the day you ordered. Start the return inside that window and it does not matter when the parcel gets back to us.
2. What condition it needs to be in
Clean and dry the mower, power supply and charging station before packing them securely. Include the supplied accessories and use the original protective packaging and outer box if you still have them.
Include everything that came in the box. A missing accessory is deducted from the refund at what it costs us to replace.
3. How to start one
Email support@veldra.shop with your order number and a sentence on what went wrong. We reply with a return address and, where applicable, a prepaid label. Do not send anything back before you have heard from us, because parcels that arrive unannounced take much longer to match to an order.
4. When you get your money
We inspect the return the day it arrives and issue the refund within two business days. It goes back to the card you paid with. Your bank then takes five to ten business days to show it, which is out of our hands.
We refund what you paid for the item. Since shipping was free there is nothing to deduct.
5. Damaged, faulty or wrong item
Photograph it before you do anything else, including the outer box if the damage looks like it happened in transit, and email the photographs to us within seven days of delivery. We pay the return shipping on these and send a replacement or a full refund, whichever you prefer.
If the mower, charging station or supplied power equipment is faulty, stop using it and send us clear photographs or video showing the problem so we can arrange the right remedy.
6. What we cannot take back
Consumable blades that have been used beyond ordinary testing, missing accessories, and damage caused by misuse are not covered as change-of-mind returns.
Anything returned after the 30-day window, and anything damaged by use that falls outside normal wear.
7. Exchanges
We do not process exchanges as a single transaction. Return the item for a refund and place a new order. That way you are not waiting on our stock to move before your money comes back.