Shipping Policy

Shipping is free on every order. Orders normally ship in 2 to 3 business days, with carrier transit time depending on the destination.

1. Where we ship

We deliver throughout the United States.

We cannot ship to PO boxes. Contact support before ordering to Alaska or Hawaii so we can confirm service to your address.

2. Processing

Orders are prepared within the stated 2-to-3-business-day window. You get a dispatch email with tracking as soon as the carrier scans the label.

3. How it travels

The boxed mower ships through a tracked parcel or regional carrier. Large-item carriers may call to arrange a delivery window, so use a phone number you can answer.

Tracking updates can lag the parcel by a day, particularly over a weekend. If tracking has not moved for three business days, email us and we will open a trace with the carrier.

4. Delivery

Delivery is to the address provided at checkout. If your carrier uses kerbside service, be ready to move the boxed mower from the delivery point.

If nobody is home, the carrier follows its own rules on leaving the parcel or attempting again. We cannot override that from our end, but the tracking link usually lets you redirect or reschedule.

5. Getting the address right

Check the address on your confirmation email the moment it arrives. We can change it free of charge until the parcel is picked. After that a redirect costs whatever the carrier charges, and some carriers will not redirect at all.

Parcels returned to us because the address was wrong are refunded minus the return freight.

6. Delays

Weather, strikes and customs holds happen and they are outside our control. We will keep you informed and chase the carrier. If a parcel is confirmed lost we send a replacement at no cost, or refund you in full if you would rather not wait.